The Help Desk section of Tribe Home provides Questions & Answers for commonly asked questions as well as a ticketing system to process requests and issues which are reviewed by Community Administrators (such as a Property Management Team).

Please note that this section is optional and may not be set up for your Tribe Home Community.  If that is the case, please contact the Developer or the Property Management company for your building to request assistance.  Tribe Home Support cannot assist with unit/building related issues/questions.

When you create an amenity booking, the request will be converted into a Help Desk ticket, and it will appear in this section.

To create a new request, please follow the steps below:

Submitting a Help Desk Ticket

1. Log into Tribe Home - app.tribehome.com
2. Click on Help Desk in the left side bar
3. 
4. Click on Request help.

   4. Review the list of options and click the one that is related to your question or issue.

   5. Input the fields displayed.  

1. Note for residents of a Tribe managed building - If you are submitting a Help Desk ticket that requires the completion of a form, please note that a printer is not required.  All Tribe Management forms are fillable.  Your device may require a PDF reader program to complete the form.  Adobe PDF reader is free to download - Download Adobe Acrobat Reader: Free PDF viewer.
2. Download the file to your device by clicking on the file name.  The document will appear in your web browser.
3. In the top right-hand corner, click on the Download icon (circled in blue, below):
4. 
5. Locate and open the file.
6. Enter the required details on the form.
7. Save the file.
8. Go back to the Tribe Home Help Desk to upload the files.  There are two options:
9. Drag and drop the file from your computer to the upload area or Click on the box to locate the file and select it for upload.
10. 
11. Once the file(s) are successfully attached to the Help Desk ticket, click Submit.

Upon clicking the Submit button, the information will be forwarded to the designated assignee for that specific Help Desk form.   The ticket information will also appear in the main Help Desk area.  To learn how to review your ticket or add more information, visit https://support.tribehome.com/hc/en-us/articles/17548825568653-How-to-view-a-list-of-submitted-Help-Desk-tickets