Welcome to the Tribe Home Help Centre (formerly bazinga! help center)

How to provide access for Trades to Tribe Home

Follow

As an alternative to generated reports sent through email to your builder, trades/subcontractors for resolution you can provide Trades with limited access to Tribe Home system so that they can view a list of only their deficiencies/issues.  You will first start with adding and inviting the team members who need access.

 

When Trade have been invited to access a Community in Tribe Home, they will receive an email as per below. 

 

Trade.png

 

After they click ‘Accept Invitation’ the Trade team member will then be taken to the below page where they can create a password to access Tribe Home.

 

Trade1.png

Once they have created their account they can then access by going to at app.tribehome.com and logging in with their email and password.

 

When they login they will only see the  Home Pro Admin section listed in left menu, the Trade team member will only be able to view deficiencies/issues assigned to them. They can click on a specific deficiencies/issues and they can see further details about the issue and add comments as needed to message thread associated with the deficiency/issue.

 

Trade3.png

What Trade can do in Tribe home?

  • They can see the issues assigned to them

  • Issues cannot be edited, only the Issue Status can be updated at the top left

  • They can comment on Issues and add files (example photos)

  • They can only login on the Tribe Home website and they cannot login using the iPad app.  Note the site is designed to be responsive (accessible on different devices) and can accessed using a web browser on phones and tablets.

 

How to give access to Trade to specific deficiencies/issues?

 

1. Go to People & Units

2. Click on the name of the trade team members shown in people list

3. Under Administrative Information, click edit Issue tags

4. Add the tag which you would like the trade team member to see deficiencies/issues for and click save

NOTE: Assign issue tags to this person to give them the ability to view and manage “Home Pro Admin” issues that share the same tag.

5. When Trade team member logins in, he/she will be able to view only deficiencies/issues that have that specific tag applied.

For example-

All the "Allan tag" deficiencies/issues are listed when user logins in.  Note that common tag matching would be the trade company name.  

 

trade4.png

 

 

Was this article helpful?
0 out of 0 found this helpful

Comments