Welcome to the Tribe Home Help Centre

Release Building Data



When the inspection is conducted in offline mode and later synced, the updates may not reflect on another device. Alternatively, if you observe that the numbers on the Issues tab do not align with the total number of issues displayed on the dashboard or the sum of all blue boxes on the left, please take the following steps:

Navigate to the Units tab and wait for the data to load completely for all floors. Then, return to the Issues screen. If this process takes an excessive amount of time or if the correct data still fails to display,


To resolve this issue, perform the following steps:

1. Logout and login to Tribe Home App

2. Under Select a community, tap and hold your community for 3 seconds

3. The Building data options menu will appear

4. Tap on Release Building Data

5. A message will prompt- Are you sure? This will remove all data associated with this building

6. Click on Yes




How to Reload Building Tags?


All tags which were created in offline mode might not have synced properly. In case you don't see them on another device, select this button, and you will be able to view the updated tags

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