Community Administrators are assigned to Resident Legal Name changes.

The assignee(s) for these Help Desk Forms will be notified by email when request is made and the Community Administrator can then review the submitted information stored in the Help Desk Ticket:

If the required Gov't ID was attached by the resident, click Approved.  The resident's name will automatically update on their profile and the ticket will closed and archived.

If further information is required before approval, the administrator can choose to add a reply within the ticket.  

The requestor will receive a notification of the reply and can respond accordingly.

Once the ticket has been approved or denied, the action cannot be undone.  A new request will have to be submitted if the ticket is denied.