Welcome to the Tribe Home Help Centre

Submitting a Warranty Request to your Developer/Builder



If the Developer/Builder has partnered with Tribe Home to offer the Warranty Form, you have the ability to submit service requests directly through Tribe Home.


Please note that the warranty request is only for Owners.


To submit a post occupancy service request, please complete the steps below:

  1. Visit https://app.tribehome.com or log into the Tribe Home app on your iOS device.
  2. Click on Help Desk in the left side bar:


3. Click on the Request help button


4. Click on the Submit a Warranty Service Request button. [Note that name of the button may differ from the sample but it will be clearly indicated by a Yellow wrench icon as shown below]


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5. Select the space in your home that the issue is located in: 


6. Fill in the form and attach pictures, if necessary.

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7. Click the Submit button.

Once submitted, you can either view your ticket details or submit another issue 



NOTE: Your request will be shown in the Help Desk as a ticket. The message thread can be used to communicate with your developer/builder about the issue.  Click on Write a reply in the message thread and the Developer will be notified of your question.



When the Developer/Builder replies to your ticket, you will receive a communication via email asking you to log into Tribe Home to view the response in the ticket.

Note: Tribe Home Support is not involved in the warranty process and cannot provide any information outside of providing technical support for features of Tribe Home.


Note: If the Warranty Submission Form is not visible in Help Desk:

  • Your Developer/Builder may not offer the Warranty Request feature in Tribe Home.
  • If Warranty Request feature has been communicated to owners of your building but you cannot access it, it may be restricted to your role (tenant/rental agent).  Please contact Tribe Home Support for further assistance.
  • The Support Team cannot answer or escalate any building/unit related warranty questions or issues, please contact your Developer/Builder/Property Manager directly.

Feel free to reach out to the Support Team with any questions about the features in Tribe Home at support@tribehome.com



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