Welcome to the Tribe Home Help Centre

Submitting a Warranty Request to your Developer/Builder

Follow

 

If the Developer/Builder has partnered with Tribe Home to offer the Warranty Form, you have the ability to submit service requests directly through Tribe Home.

 

To submit a post occupancy service request, please complete the steps below:

  1. Visit https://app.tribehome.com or log into the Tribe Home app on your iOS device.
  2. Click on Help Desk in the left side bar:

Screenshot_2023-02-16_at_8.44.07_AM.png

3. Click on the Request help button

Screen_Shot_2021-04-20_at_3.14.50_PM.png

4. Click on the Warranty Submission menu option. [Note that name of the form may differ from the sample but it will be clearly indicated by a green wrench icon as shown below]

mceclip2.png
5. Select the space in your home that the issue is located in: 

Screen_Shot_2021-04-20_at_3.16.42_PM.png

6. Fill in the form and attach pictures, if necessary.

Screen_Shot_2021-04-20_at_3.22.28_PM.png

7. Click the Submit your request button.

Once submitted, you can either view your ticket details or submit another issue 

 

Screen_Shot_2021-04-20_at_3.36.28_PM.png

NOTE: Your request will be shown in the Help Desk as a ticket. The message thread can be used to communicate with your developer/builder about the issue.  

Screen_Shot_2021-04-20_at_3.43.07_PM.png

Screen_Shot_2021-04-20_at_3.43.36_PM.png

When the Developer/Builder replies to your ticket, you will receive a communication via email asking you to log into Tribe Home to view the ticket.

Note: If the Warrant Submission Form is not visible in Help Desk

  • This feature is not available to Tenants, please escalate any warranty related issue to your Landlord who can submit the request on your behalf
  • Your Developer/Builder may not offer this feature to owners. 
  • The Support Team cannot answer or escalate any building/unit related questions or issues, please contact your Developer/Builder/Property Manager directly.

Feel free to reach out to the Support Team with any questions about the features in Tribe Home at support@tribehome.com

 

 

Was this article helpful?
1 out of 1 found this helpful

Comments