Welcome to the Tribe Home Help Centre (formerly bazinga! help center)

Submitting a Post Occupancy Service/ Warranty Request to your Developer or Builder

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When moving into your newly built home, where your developer/builder has partnered with Tribe Home, you have ability to submit service requests to your developer/builder so that issues can be addressed before warranty expires.

 

To submit a post occupancy service request, please complete the steps below:

(1) Go to https://app.tribehome.com/ and login into your account (or open the Tribe Home app) on your smartphone/ computer

(2) Click on Help Desk in the left menu

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(3) Click on the Request help button

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(4) Click on the Post Occupancy form option, note that title of this form is customizable by your developer/builder but will be clearly indicated by a green wrench icon

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(5) Select the space the issue is located in 

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(6) Fill in the form, attach pictures if necessary

(7) Click the Submit your request button

 

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Once submitted, you can either view your ticket or submit another issue 

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NOTE: Your request will be shown in the Help Desk as a ticket. The corresponding message thread can be used to communicate with your developer/builder about the issue.  

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Note: If you don't see the post occupancy form in your community please reach out to our team at support@tribehome.com 

 

 

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