Updating an Assignee in a Help Desk Form and/or adding an attachment:

1. Click the Manage ticket templates button:

2. Select the Help Desk Form you wish to update the assignee and click on Edit:

3. Click the X beside the assignee(s) and their name will be removed.  Enter in a new assignee if required. To attach a file, click on the Attach File button. Click Save when finished. 

Default Tickets - Standard Tribe Home Community

1. Loop Post - Community Members can report a Loop Post that may be in violation of Community Standards.  When a report is made, it must be assigned to a Community Administrator for review.  This setting allows you to update the assignee(s).
2. Join Tribe Home - If this feature is enabled, if a building resident submits a Request to Join Tribe Home form, it must be assigned to a Community Administrator.  This setting allows you to update the assignee(s).
3. New Show My Balance Requests - Community Members can opt in for the My Balance feature. When they opt-in, the request is pending and assigned to the Community Support Services Team to verify.
4. Update Full Name - If a Community Member updates their Legal Name a ticket will be created and it must be assigned to a Community Administrator for processing.  This setting allows you to update the assignee(s).