The Help Desk section is where residents can access information or request assistance with common inquiries like replacement FOBS, permission for unit renovations, bylaw infraction reports and garbage/recycling pickup schedules.

Creating a New Form 

An Administrator can create two types of forms:

1. Information only.  Such as visitor parking guidelines, this type of form is self service and is not assigned to an Administrator to perform a task.
2. Assigned Form.  Such as an Enterphone Update request.  This type of form must include a registered Tribe Home user who is responsible for performing the building or unit related task. This type of form converts into a Help Desk ticket which is associated to the unit, resident who submitted it and the assignee(s).  Whenever a ticket is submitted, the assigned person(s) will receive a notification and can process the request or add a comment to the thread for further discussion.

To get started, click on Help Desk in on the left navigation panel.

1. Click the Manage ticket templates button:

2. Click on Create a template under Custom Tickets:

3. Enter a Help Desk Form name under Ticket name and type in the information under Instructions.  Adding an optional document (example: bylaws or instructions).  If this is an Information only form, click Save. 

3b. If you wish to create an Assigned Form, check the box beside Provide a section to submit details and files (this will generate a Help Desk ticket).  A new section will appear that will allow you to enter in the Default Assignee(s).  Note: Assignees must be registered users of Tribe Home and they must have an Admin role.

4. Once saved, your new form will appear in the Help Desk section under Create a Ticket:

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Updating an Assignee in a Help Desk Form

1. Click the Manage ticket templates button:

2. Select the Help Desk Form you wish to update the assignee and click on Edit:

3. Click the X beside the assignee(s) and their name will be removed.  Enter in a new assignee if required and then click Save.