Welcome to the Tribe Home Help Centre (formerly bazinga! help center)

Submit a Help Desk Ticket

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Tribe Home provides two functions:

  1. A ticketing system for amenity bookings
  2. A ticketing system for help desk forms (If Administrators choose to offer this feature to the residents of the community)

Submitting a Help Desk Ticket

Start by clicking on Help Desk in the left navigation pane, then click on the Request Help Button

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If the Community has not activated the ticketing system, the screen will display as shown below with the only option to reach Tribe Home Support for software related questions:

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If the Community Administrators have activated the ticketing system, a list of commonly asked questions will appear below [Note - the list below is an example and may differ from what your community displays]:

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Read through the entire list before selecting the form that applies to your question/concern.

There are three (3) types of tickets:

 

1. Information only

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2. Submitting an issue (ticket requires you to provide documentation + a file (if applicable)

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3. Submitting an issue (ticket requiring you to provide information and complete a form)

Click on the file beside the paperclip, fill it out on your computer, save the information and then upload it to Tribe Home by using the file section below:

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By clicking the Submit button, the information will be forwarded to the designated assignee for that Help Desk form.

 

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