The Help Desk section is where community administrators can manage requests from residents for common inquiries like replacement keys, unit alterations and requests to join your Tribe Home community.
Community administrators can also view reports from residents like bylaw infractions, common area issues or a change in tenancy all in the form of a form
Each Help Desk ticket must be assigned to an administrator (or administrators) within your community and there can be multiple assignees of a form.
Whenever a ticket is submitted, the assigned person(s) will receive a notification and can easily approve or deny it.
To get started, click on Help Desk on the left navigation panel.
Assigning a Form
- Click on the Manage ticket templates button
2. Select the Help Desk form you'd like to assign
The community's administrators should be the assignees for both default and custom forms.
Default tickets for Tribe-managed buildings will be assigned to CSS or RSS depending on whether the community is a strata or rental one.
3. In the Assignee field type the name of the person responsible for the form and Select them
4. Click Save
Removing an Assignee
Removing an administrator or 'assignee' from a form is simple. Follow the above steps 1 - 2.
Next, click on the 'x' next to the assignee's name in the Assignee field and click Save.
Note: If a form has no assignee then the form will not be active but it will show up in the list.