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Help Desk: Bulk Updating tickets


If you have more than one ticket that needs to be archived, unarchived, marked as read, or marked as unread, then you can use the bulk edit functionality to make updates to multiple tickets simultaneously.  


For example, if there is a number of amenities booking requests that need to be archived, you can

(1) Check off the tickets that you want to update individually (as indicated in the screenshot below) 

(2) Use the select all checkbox to select all the tickets currently shown (indicated by the red circle in the screenshot below but not checked). 


Bulk edit help desk.png


Note that filtering your tickets first to show only the tickets you want to update will allow you to use the 'select all' checkbox to make bulk updates quickly and efficiently. For example, if you have a number of unread tickets that you want to update, you should use the unread filter and then use the select all checkbox to make bulk updates to those tickets.  Alternatively, if you have a number of amenity bookings that you want to bulk archive, you can type the amenity name in the search bar, and only tickets for that amenity will be shown (see screenshot below)


Bulk edit help desk select all.png


Press the Bulk Edit button when you have selected all the tickets and are ready to update.  There are two update options:

(1) Updating a ticket archive status to either archived or unarchived

(2) Updating a ticket read status to either unread or read


Check off yes or no for Send email notifications, depending on if you want the participants to know you are updating the tickets.


Bulk edit selection 1..png

Bulk edit selection 2..png

Click the option you want in the dropdowns shown above. Click the Apply bulk edit button to make the update.

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